Quentin's Members – Terms and Conditions

Last updated: 4 October 2026

Quentin's Members is the rewards programme of Quentin's F&B (S) (Pte.) Ltd. (“Quentin's”, “we”, “us”) for guests of Quentin's Eurasian Restaurant at Ceylon Road, Quentin's Bar & Restaurant at Sentosa, and our online shop at quentins.com.sg. By joining or using the programme you agree to these terms.

1. Joining

Membership is free and open to anyone aged 18 and above.
You can join on our members page, at the counter at either restaurant, or automatically when you order on quentins.com.sg.
One membership per person. Your mobile number or email address identifies your account, so please keep them up to date.
Members who subscribe to our news and offers by email receive 50 bonus points as a thank-you, once per member. You can subscribe when you join or later from your members page, and unsubscribe at any time; the bonus is not given again if you unsubscribe and subscribe again.
New members earn points from their first bill. Rewards and discounts — including birthday-month discounts — can be used from the day after you join. If you join during your birthday month, the free birthday Sugee Cake slice can be enjoyed on the day you join.

2. Earning points

You earn 1 point for every S$1 you spend on food and drink at our restaurants and on quentins.com.sg, based on the amount you pay after any discounts.
Points are not earned on the purchase of gift cards or dining vouchers, on delivery fees, or on the part of a bill paid with a reward.
To earn points in the restaurant, give your mobile number or show your member card before you pay. Online, order with the same email or mobile number as your membership.
Events and private bookings: the whole event bill earns points for one member, named when the event is booked — the member who organised the event or the member who referred it to us — whether the bill is paid by that member or by their company or another party. Points are added to that member's account after the event, once the bill is settled.
Forgot to give your number? Email ask@quentins.com.sg within 90 days of your visit with your name, the date, the outlet and a photo of your receipt, and we'll add the points to your account. Missing points from an online order can be claimed on your members page within 90 days using your order number. Each receipt or order can only be credited once.
Points from a purchase that is refunded or cancelled will be removed.

3. Tiers

Silver: earn 1,000 points within a calendar year (1 January to 31 December). Silver members earn 1.25 points per S$1.
Gold: earn 3,000 points within a calendar year. Gold members earn 1.5 points per S$1.
A tier reached in one calendar year is kept until 31 December of the following year. Only points earned from spending count towards a tier; welcome, bonus and referral points do not.
Redeeming points never lowers your tier.

4. Birthday month and invitations

If your birthday is on your membership, you earn double points during your birthday month. Members who are subscribed to our news may also receive birthday treats, which we will tell you about by email. Your birthday can only be changed by our team.
Invite a friend with your personal link: when they join and make their first purchase, you each receive 100 bonus points. Bonus points are not given for inviting yourself or for accounts created to collect them.

5. Using your points

Rewards and birthday treats are a benefit for members subscribed to our news and offers. Every member earns points, but to redeem rewards or birthday treats you must be subscribed at the time you redeem. You can subscribe at any time from your members page or at the counter, and unsubscribe at any time; your points stay in your account either way.
Points can be exchanged for the rewards on our Rewards menu. As a guide, 25 points are worth about S$1 in rewards. How it works shows every reward, its points and where it can be used.
Rewards and discounts can be used from the day after you join (see section 1).
One reward per bill. Only one reward can be used on each bill or online order. Rewards cannot be combined (“stacked”) with each other, or with discount codes, promotions, birthday offers, set-menu deals, dining vouchers or any other offer on the same bill or order.
S$-off rewards: one per visit. Each member can use one S$-off reward per day, across all bills and orders. Free-item rewards can be used once on each separate bill.
Free-item rewards (such as a cake or pantry item) come with any other purchase on the same bill or order; there is no minimum spend.
Some rewards can only be redeemed at a particular outlet or time. Brunch rewards are available only at Quentin's Ceylon Road during weekend brunch (Saturday and Sunday, 10:30am to 3:30pm). The Rewards menu shows where and when each reward can be used.
A reward code is valid for 30 days from when you request it. Unused codes expire and the points are not returned.
Rewards have no cash value, cannot be exchanged for cash or transferred, and no change is given. Any unused value of an S$-off reward is forfeited.
Rewards are subject to availability. Where an item is unavailable, we may offer an item of similar value.

6. Points expiry

Points expire 12 months after the day you earn them. We will remind you by email before they expire.
Expired or redeemed points cannot be restored, except to correct an error on our part.

7. Inactive accounts and closure

If there is no visit, online order or sign-in to your membership for 12 months, we will email you that your account will be closed. If you do not sign in, visit or order within 30 days of that notice, your account and any remaining points will be closed and your details deleted.
Where emails to your address can no longer be delivered and your account has been inactive for 6 months, we may close it without a notice we are able to deliver.
We may suspend or close an account, and cancel its points and rewards, if the programme is misused — for example fraud, multiple accounts, or selling or transferring points or rewards.

8. Changes to the programme

We may change these terms, the points needed for rewards, the rewards offered, tier benefits or the programme itself. For changes that reduce the value of your points, we will give at least 30 days’ notice on this page or by email.
If the programme ends, you will be able to use your points for at least 30 days after we tell you.

9. Your personal data

We collect your name, mobile number, email address, birthday (if you give it) and your purchases with us to run the programme, give you your points and rewards, and send you account emails about your membership.
We only send you news and offers if you have agreed to receive them, and you can unsubscribe at any time using the link in every such email.
We handle your data in line with Singapore’s Personal Data Protection Act 2012 and our privacy policy. To see, correct or delete your data, email ask@quentins.com.sg.

10. Contact

Questions about your membership: ask@quentins.com.sg or WhatsApp 9008 3802.

11. General

Our records of points and rewards are final, except where there is a clear error, which we will correct.
These terms are governed by the laws of Singapore.